HOW CAN I PLACE AN ORDER?
You can order from our Online Store or by calling us at (815) 201-1155 and follow the prompts for "Online Ordering" (press 1)! (You can also reach a staff member at (815) 441-4564 after office hours!)
WILL I RECEIVE A DISCOUNT IF I PURCHASE MORE THAN 1 CAKE?
Yes! Here at Dave's Coffee Cake, the more you buy, the more you save! On our Store Page, you will see a pop-up saying just that! On this pop-up, you will find the different promo codes (or discount codes) that we currently offer! We always offer our standard "BUYTWO" (save $2.00 on 2+ Cakes), "BUYTHREE" (save $3.00 on 3+ Cakes), and "BUYFOUR" (save $5.00 on 4+ Cakes) discounts, plus different promotional offers all year long! (We offer Promotions for Holidays, National Days, and International Days, plus Customer Appreciation Sales!) Our sales are announced via promotional emails, so please make sure you are signed up for our newsletter if you would like the 1st look at our promotions! Promotions are also posted on our Facebook Page and our Online Store! *Please note that the promo codes are applicable to orders going to the SAME Shipping Address! Promo Codes cannot be split between orders, and we are only allowed 1 Shipping Address per Order at this time!
CAN I INCLUDE A GREETING, MESSAGE, OR NOTE WITH A GIFT ORDER?
On the item page (where you only see the cake and the "Add to Bag" button), you will see "Gift Tag" followed by "No" or "Yes (+$1.00)". To include a personalized message, please click the bubble by "Yes (+$1.00)". Below that, you will see "Gift Message". This is where you can enter your message! There is no limit to how long or short your message may be, but we highly encourage sending a Gift Message with an Order that you are sending as a gift! (We do NOT include any packing slip or invoice with the order! Without sending a Gift Message, there will be nothing included to indicate who the cake(s) were sent from!) All Gift Messages will then be Hand-Written by our Staff in special cards! Cards will then be placed inside envelopes and addressed "To: NAME" & "From: NAME". Our Staff will tape the envelope to the lid of the cake (on the outside), so that the card is delivered safely with the cake! (We tape it to the container so that the card is delivered with the cake, and so that it is not left in the box at delivery!)
WHAT FORMS OF PAYMENT ARE ACCEPTED?
Dave's Coffee Cake accepts ALL US-issued Credit Cards (and most internationally-issued Credit Cards)! We accept MasterCard, Visa, American Express, Discover, JCB, and UnionPay Cards! Online Orders are currently ONLY processed with a Credit / Debit Card, so please have a card ready for Checkout! (If you want to pay via Check or Money Order for an Online Order, please call us at (815) 201-1155 for assistance!) At events or for pick-up orders, Dave's Coffee Cake will accept Credit / Debit Cards, Cash, or Check (phone number must be on the check)!
HOW FAR IN ADVANCE SHOULD I PLACE AN ORDER FOR HOLIDAYS/SPECIAL OCCASIONS?
We always recommend ordering well in advance! We recommend placing your order at least a week (7 days) before your desired delivery date! During our busy time of year around the holiday season (Thanksgiving, Christmas, and Hanukkah), please allow extra delivery time! (At that time of year, we recommend placing your order at least 10 days before your desired delivery date! While we ship USPS Priority Mail, the delivery dates given are only estimates - not guaranteed! The Ordering Process typically takes about 5 Business Days. This means, the order is typically delivered about 5 Business Days from the date that the order is placed! (Business Days are Monday - Friday, not including any Federal or Major US Holidays! This date is NOT guaranteed!) If you are looking to place a Corporate Order or to send cakes to Multiple Addresses (3 or more separate addresses), please call (815) 201-1155 and follow the prompts for Online Ordering! Our staff can help place the order(s) without charging your card multiple times!
WHAT IF I ENCOUNTER PROBLEMS WHILE ORDERING ONLINE?
Don't give up! Please contact us immediately! Call us at (815) 201-1155 (press 1 for Online Ordering) or at (815) 632-3425 for immediate assistance! You may also send us at email to firstname.lastname@example.org or by filling out the Contact Form below! (We will respond and contact you as soon as possible!) Our current Office Hours are 9:00 am until 3:00 pm Monday - Friday! We are closed for most major and federal holidays and on Saturdays and Sundays! (You can also reach our staff after office hours or on the weekends at (815) 441-4564 with any questions or for assistance! This is a direct number to a staff member! If she doesn't answer, please leave a voicemail, and she will get back to you as soon as possible!)
I recently purchased a Dave's Coffee Cake, and I was not happy with the product. What do I do?
Our coffee cakes are guaranteed 100%. However, if for any reason you are not satisfied, we will replace the product or provide a refund via e-gift card for our store. You must provide photos of the shipping box (for online orders) and photos of the cake with AND without the lid, plastic, and paper. No exceptions. If purchased at an event, please provide a copy of your receipt. If the order was placed online, your order number is your receipt.