FAQ

What is the size of a Dave’s Coffee Cake? Are there multiple sizes? How many servings is in 1 cake?

We only make 1 size of Coffee Cake – a 9″ round cake! A serving is 1/8 of the cake, so 1 cake has 8 servings!

How do I store my Coffee Cake before eating? Should I refrigerate it? Can it be frozen?

To store your cake, please leave it on the counter (5 to 7 days) or freeze it (guaranteed for 90 days, but cakes can be frozen up to a year or longer)! Please do NOT refrigerate your Dave’s Coffee Cake! Our cakes freeze VERY well! We guarantee up to 90 days in the freezer, but you can freeze them much longer! If you aren’t going to use the cake within the next 3 to 5 days (after purchase), we recommend freezing it! This allows the cake to have an extended shelf-life after thawing! To thaw, just remove the cake from the freezer and let it thaw on your counter overnight! Our cake will taste just as fresh once it has been thawed as it did when you bought it!

What is the Shelf-Life of a Dave’s Coffee Cake? How long will it be good for?

Dave’s Coffee Cakes are good for 5 to 7 days on the counter or for 90 days (or more) in the freezer! Please do NOT refrigerate your Coffee Cake!

I purchased a Dave’s Coffee cake with Cream Cheese in it. Should I refrigerate it? Does it need to be kept cool?

The cream cheese in any Dave’s Coffee Cake is baked with the cake! This eliminates the need to refrigerate the cream cheese or to keep it cool! Your Cream Cheese Coffee Cake is safe to keep at room temperature! Please DO NOT refrigerate.

Which cakes have cream cheese?

All cakes that have cream cheese will say “Cream Cheese” in the name, as well as our Cinnamon Supreme Coffee Cake.

Does my Dave’s Coffee Cake need to be Baked / Cooked?

All of our products are baked in our Family Owned and Operated bakery in Rock Falls, IL, and are sold as ready-to-eat products! Since our cakes are baked by our gifted bakers, you don’t need to bake or cook the cake at all! If you would like to warm the cake, that is your choice! We recommend microwaving your Coffee Cake for a few seconds, if desired!

I have an allergy to nuts. Should I eat a Dave’s Coffee Cake?

Dave’s Coffee Cake does NOT recommend anyone with nut allergies to eat our products! Some of our cakes contain tree nuts or peanuts, and we cannot guarantee that any of our cakes are nut-free! (We use Coconut, Peanut Butter Chips, Almonds, Pecans, and Walnuts in our facility.) While not all of our cakes have nuts, we do NOT recommend serving to anyone with nut allergies! All of our products are baked in the same facility, where we use Tree Nuts and Peanuts!
If you have a dislike of nuts but are not allergic, please try any of our cakes that do not have nuts listed in the name / flavor!

Is the fruit all through the cake? Nuts? Chips?

The fruit is only a topping and is not throughout the inside of the cake. Nuts are used as toppings. Chips are mixed into the batter, as well as used as toppings.

Where can I buy a Dave’s Coffee Cake? How do I order?

Dave’s Coffee Cakes can be purchased online, by phone, at events (found on our homepage), or here in Rock Falls, IL!

Want to buy directly from our staff in your area? At which events can you find Dave’s Coffee Cake? We sell our hand-crafted (prepackaged) coffee cakes at a variety of regional markets. Dave’s Coffee Cake travels all over the US, selling directly to our customers! We are a family owned and operated business, so everyone you see representing us is a part of our staff! You can find a full list of weekly events on our homepage or our Facebook page! Click HERE to see if we are in your area!
Don’t want to leave home? Don’t worry! You can order from our Online Store and have your favorite Dave’s Coffee Cakes shipped right to your home without ever leaving your couch! Find Exclusive Flavors and Online-Only Discounts on our website! (Click HERE to Shop!)
Are you not tech savvy? Are you having issues? Do you prefer to order from a real person? Call us! Our wonderful staff will take your order right over the phone! We will also automatically apply the highest applicable promo code (discount) to your order! To place an order over the phone, call us at (815) 632-3425, Monday-Friday, 10am-4pm.
Passing through the area and want to pick up a Coffee Cake? No problem! You can find Dave’s Coffee Cakes at La Familia Restaurant in Rock Falls, IL (located at 201 W 2nd St) or at Pizza Joe’s Pizzeria in Prophetstown, IL! The 2 restaurants are also owned by Dave Barajas Sr, the owner of Dave’s Coffee Cake, and his wife Maria! Call Us 2-4 days before you pass through, and we can prepare an order just for you! (You tell us which Coffee Cakes you would like to pick up, and our talented bakers will prepare them fresh just for you!)

Why are prices different if I buy online than from an Event or if I buy from Rock Falls, IL?

While you may be able to save a few dollars by purchasing a cake in-store or at an event, you will not receive the following:

a cake that’s baked to your order
extra cardboard reinforcement inside the box to protect the coffee cake
personal customer service
a replacement or refund via e-gift card if any problems occur
the option of purchasing an online-exclusive flavor

I recently purchased a Dave’s Coffee Cake, and I was not happy with the product. What do I do?

Our coffee cakes are guaranteed 100%. However, if for any reason you are not satisfied, we will replace the product or provide a refund via e-gift card for our store. You must provide photos of the shipping box (for online orders) and photos of the cake with AND without the lid, plastic, and paper. No exceptions. If purchased at an event, please provide a copy of your receipt. If the order was placed online, your order number is your receipt.

Where can I find a Boston Cream Cake? I want to order a Boston Cream Cake!

Boston Cream can be found at our events! If you’d like to order a Boston Cream for shipping, please contact us directly! Boston Cream cakes are very fragile, as they have been cut in half for the cream filling, which is why they are not available for purchase on our store.

Still have questions?

If you have a question that you don’t see here, don’t hesitate to give us a call at (815) 632-3425.ov

How Do I place an order?

You can order from our Online Store or by calling us at (815) 632-3425, Monday-Friday, 10am-4pm.

Are there discounts for ordering multiple cakes?

Yes! Here at Dave’s Coffee Cake, the more you buy, the more you save! On our Store Page, you will see a pop-up saying just that! On this pop-up, you will find the different promo codes (or discount codes) that we currently offer! We always offer our standard “BUYTWO” (save $2.00 on 2+ Cakes), “BUYTHREE” (save $3.00 on 3+ Cakes), and “BUYFOUR” (save $5.00 on 4+ Cakes) discounts, plus different promotional offers all year long! (We offer Promotions for Holidays, National Days, and International Days, plus Customer Appreciation Sales!) Our sales are announced via promotional emails, so please make sure you are signed up for our newsletter if you would like the 1st look at our promotions! Promotions are also posted on our Facebook Page and our Online Store! *Please note that the promo codes are applicable to orders going to the SAME Shipping Address! Promo Codes cannot be split between orders, and we are only allowed 1 Shipping Address per Order at this time!

Can I include a greeting, message or note?

On the item page (where you only see the cake and the “Add to Bag” button), you will see “Gift Tag” followed by “No” or “Yes (+$1.00)”. To include a personalized message, please click the bubble by “Yes (+$1.00)”. Below that, you will see “Gift Message”. This is where you can enter your message! There is no limit to how long or short your message may be, but we highly encourage sending a Gift Message with an Order that you are sending as a gift! (We do NOT include any packing slip or invoice with the order! Without sending a Gift Message, there will be nothing included to indicate who the cake(s) were sent from!) All Gift Messages will then be Hand-Written by our Staff in special cards! Cards will then be placed inside envelopes and addressed “To: NAME” & “From: NAME”. Our Staff will tape the envelope to the lid of the cake (on the outside), so that the card is delivered safely with the cake! (We tape it to the container so that the card is delivered with the cake, and so that it is not left in the box at delivery!)

What forms of Payment are accepted?

Dave’s Coffee Cake accepts ALL US-issued Credit Cards (and most internationally-issued Credit Cards)! We accept MasterCard, Visa, American Express, Discover, JCB, and UnionPay Cards! Online Orders are currently ONLY processed with a Credit / Debit Card, so please have a card ready for Checkout! (If you want to pay via Check or Money Order for an Online Order, please call us at (815) 632-3425 for assistance!) At events or for pick-up orders, Dave’s Coffee Cake will accept Credit / Debit Cards, Cash, or Check (phone number must be on the check)!

How far in advance should I place an order for holidays or special occasions?

We always recommend ordering well in advance! We recommend placing your order at least a week (7 days) before your desired delivery date! During our busy time of year around the holiday season (Thanksgiving, Christmas, and Hanukkah), please allow extra delivery time! (At that time of year, we recommend placing your order at least 10 days before your desired delivery date! While we ship USPS Priority Mail, the delivery dates given are only estimates – not guaranteed! The Ordering Process typically takes about 5 Business Days. This means, the order is typically delivered about 5 Business Days from the date that the order is placed! (Business Days are Monday – Friday, not including any Federal or Major US Holidays! This date is NOT guaranteed!) If you are looking to place a Corporate Order or to send cakes to Multiple Addresses (3 or more separate addresses), please call (815) 632-3425, Monday-Friday, 10am-4pm. Our staff can help place the order(s) without charging your card multiple times!

What should I do if I have problems ordering online?

Don’t give up! Please contact us immediately! Call us at (815) 632-3425 for immediate assistance or by filling out the Contact Form below! (We will respond and contact you as soon as possible!) Our current Office Hours are 10 am until 4pm Monday – Friday! We are closed for most major and federal holidays and on Saturdays and Sundays! 

I recently purchased a Dave’s Coffee Cake, and I was not happy with the product. What do I do?

Our coffee cakes are guaranteed 100%. However, if for any reason you are not satisfied, we will replace the product or provide a refund via e-gift card for our store. You must provide photos of the shipping box (for online orders) and photos of the cake with AND without the lid, plastic, and paper. No exceptions. If purchased at an event, please provide a copy of your receipt. If the order was placed online, your order number is your receipt.

Can you tell me a little about your current shipping structure?

Yes, we ship online orders to all US states except Alaska and Hawaii via USPS Priority Mail.  Your order will normally arrive within 1-3 business days after the shipment date.  Sorry, we do not ship to other destinations.  However, you may call us to inquire about shipping to destinations outside the contiguous 48 states.  We cannot guarantee we will be able to accommodate all call-in shipment requests.

Because all shipments originate from our bakery in Rock Falls, IL, we can offer FREE SHIPPING on Region 1 cake orders (2 or more) and $9 flat rate shipping on all Region 2 orders.  Please see the following table for a complete listing of our shipping rates.

*Please note that our free and flat rate shipping does not apply to our online fundraiser orders due to the discounted price of fundraiser cakes.

How will my cake be shipped?

All Dave’s Coffee Cakes are shipped via United States Postal Service Priority Mail with 1-3 business day shipping. We can not guarantee deliveries or delivery dates.

Can I upgrade my shipping options?

No, USPS Priority Mail (1-3 business days) is our standard shipping option. Overnight options can still take 2 days and would cost $20 per cake, so USPS Priority Mail is a quick and reasonably priced option!

I ordered multiple cakes, but only received 2. Where are the rest of my cakes?

Our shipping boxes can hold a maximum of 2 cakes per box. If your order contains more than 2 cakes, you will receive multiple boxes! Each box does have its own tracking number, however, our software only allows us to input 1 tracking number. Tracking numbers not listed on your order are available upon request!

Can I use a P.O. Box for deliveries?

Yes, your postal office box can be used for delivery. Cakes being sent to P. O. boxes will be sent using USPS. We do not insure these packages or guarantee delivery.

Do you ship internationally?

No, we do not ship internationally at this time, due to time restrictions and to ensure quality.

Are invoices packed with the cakes? This is a gift.

No invoices or other information is included in packages unless specifically requested. If you would like to have a message for the recipient, please add a gift tag! Before adding the cake to your cart, please mark “Yes” in the Gift Tag category and enter a gift message. The recipient will not receive any pricing or billing information.

How can I guarantee delivery on a specific date?

Dave’s Coffee Cake cannot guarantee delivery dates. Only shipping dates can be guaranteed and estimated delivery dates can be provided. We always advise to place the order well in advance to avoid issues.

Why should I do if I don’t receive my order?

If five business days have passed since your order was shipped, we encourage you to call us at (815) 632-3425 or or by filling out the Contact Form below.

How long will shipping take?

All of our cakes are baked to order. Please allow 1-2 days for baking before we arrange to ship. We utilize USPS Priority Mail, which takes 1-3 business days. However, we cannot guarantee exact arrival date/time of any package.

I recently purchased a Dave’s Coffee Cake, and I was not happy with the product. What do I do?

Our coffee cakes are guaranteed 100%. However, if for any reason you are not satisfied, we will replace the product or provide a refund via e-gift card for our store. You must provide photos of the shipping box (for online orders) and photos of the cake with AND without the lid, plastic, and paper. No exceptions. If purchased at an event, please provide a copy of your receipt. If the order was placed online, your order number is your receipt.

Is there a minimum number of cakes to buy to qualify for corporate gifting prices?

Yes, the minimum number of cakes needed to be a corporate order is 20.

Are there different packaging options available?

For an added fee, we offer a fully customizable tin with a customizable lid!

Can I brand or put my logo on the boxes or tins?

Let us know what you have in mind and we’ll see what we can do!

What flavors are available for corporate gifting?

Our most popular flavors are available for corporate gifting! They include: Apple Cinnamon Supreme, Blueberry, Blueberry Cream Cheese, Chocolate Chip, Chocolate Chip Cream Cheese, Cinnamon Chip, Cream Cheese Pecan, Double Cinnamon, Raspberry Cream Cheese, Raspberry Lemon, Strawberry, and Triple Chocolate.

Can I include a message or note inside each box?

Of course! There is an option to send mass or message to your recipients. All Gift Messages will be produced on cards and will then be placed inside envelopes and addressed “To: NAME” & “From: NAME”. Our Staff will tape the envelope to the lid of the cake (on the outside), so that the card is delivered safely with the cake! (We tape it to the container so that the card is delivered with the cake, and so that it is not left in the box at delivery!)

Is there a fundraising program?

Yes, we love helping with fundraisers! You can find more information on our Fundraising page! We encourage you to contact us with any questions or concern!

Why should I use Daves Coffee Cake for my fundraiser?

Dave’s Coffee Cake offers cakes of the highest quality. We are committed to providing the best service possible while also being committed to excellence. Our fundraiser program is designed to help nonprofit groups and organizations, along with our community. (This program is not designed to provide wholesale pricing to individuals or groups using Dave’s Coffee Cakes for personal or corporate profit.) For more information, please send us an email at fundraisers@davescoffeecake.com.

Dave’s Coffee Cake’s fundraising program is designed to help nonprofit groups and organizations, along with our community, and is not designed to provide wholesale pricing to individuals or groups using Dave’s Coffee Cakes for personal or corporate profit. In order to qualify for the fundraising price, the organization must qualify as a nonprofit organization as defined in one of the following ways listed below:

Charity – funds are used to support a charitable organization or benevolent cause.
Religious – funds are used to support a nonprofit church activity or church related organizations such as youth groups.
Educational – funds are used to support a school or school related organization (i.e. band, club, student or parent group associated with a school or educational institution.)
Non-Profit Organizations – funds are used to support an organization or foundation whose cause or effort has been granted IRS 501(c) (3) tax-exempt status.
Community – funds are used to support a community-based activity devoted exclusively to charitable, educational, or recreational purposes and not for individual gain.

NOTE: We request that you confirm the dates for your fundraiser as soon as possible. Dave’s Coffee Cake reserves the right to disapprove fundraising applications and refuse service, at our sole discretion, to any customer who does not meet our fundraising guidelines or criteria.

How do I setup a fundraiser?

Contact us and we can provide you with all the information you need! Once we receive your information, we will mail/email all the necessary paperwork for you to start selling as soon as possible!

What do I do if I lose my order forms and brochures?

No worries! Send us an email at fundraisers@davescoffeecake.com. Let us know what you need and we can make sure we get it to you so you can continue fundraising!

Can I order from a fundraiser online?

Yes, you can! We have recently launched our Online Fundraising platform and it is available now! Click here to go to the page and enter the unique code given to you by the organization. (If you don’t know the code, contact either your fundraiser director or us and we can provide you with the code!)

Can I do an online only fundraiser?

Absolutely!

How do we keep track of online and student/sales reps orders?

We keep track of all of that information for you! Once the fundraiser ends, we will tally all of the different totals and provide you with all the necessary information!

How much is shipping if I order from the online store?

The cost of shipping depends on where the order is getting shipped to! These rates are calculated by USPS. Please note that our free and flat rate shipping does not apply to our online fundraiser orders due to the discounted price of fundraiser cakes.

I ordered my cakes from the online store, when will they be shipped?

Cakes are baked and shipped as quickly as possible! Since we bake all cakes fresh to order, we ask for up to 2 business days before shipping! As soon as the order is ready, we ship via USPS Priority Mail, with expected delivery in 1-3 business days! You should expect your order about 5 business days from the order date!

What type of events Does Dave’s Coffee Cake attend?

We attend a wide variety of events such as the following:

• Arts & Crafts events
• Festivals
• Farmer’s Markets
• & so much more!

Which events will Dave’s Coffee Cake be available at?

To stay up to date on which events Dave’s Coffee Cake will be attending, check our website homepage every Monday or our Facebook page every Wednesday!

Who sells the cakes at the events?

We do! Every smiling face you see selling our cakes at events are family of Dave’s Coffee Cake! We are proud to be a family owned and operated business.

Are the same flavors available at all events?

Typically, we send the same flavors to each show. An exception would be that some flavors are only sold at specific events. We always encourage you to arrive early to find the largest selections and your favorites!

Why are there samples at some shows but not others?

We always try to give out samples at all of our events. However, each event’s Health Department has different restrictions which could hinder us from giving samples at some shows.

What forms of payment are accepted at the events?

We accept cash. check with a phone number, credit, or debit.

How are the cakes maintained at the show?

We care about the freshness of our cakes. At events, we rotate our cakes periodically by replacing old cakes with new cakes to ensure customers aren’t buying any cake that isn’t still fresh.

Where can I find a Boston Cream Cake? I want to order a Boston Cream Cake!

Boston Cream can be found at our events! If you’d like to order a Boston Cream for shipping, please contact us directly! Boston Cream cakes are very fragile, as they have been cut in half for the cream filling, which is why they are not available for purchase on our store.

I recently purchased a Dave’s Coffee Cake, and I was not happy with the product. What do I do?

Our coffee cakes are guaranteed 100%. However, if for any reason you are not satisfied, we will replace the product or provide a refund via e-gift card for our store. You must provide photos of the shipping box (for online orders) and photos of the cake with AND without the lid, plastic, and paper. No exceptions. If purchased at an event, please provide a copy of your receipt. If the order was placed online, your order number is your receipt.

What is cake of the month membership?

Our Cake of the Month Membership allows customers to purchase a year’s worth of our coffee cakes in advance and receive one each month! Customers can save up to 15% by using our membership!

Can I choose my flavors?

Yes! We recently updated our membership so that the customer can choose all 12 flavors for our Cake of the Month Membership!

When do I receive my cakes?

Typically, your cakes will be shipped between the 5th and the 8th of each month.

We do NOT wholesale. Dave’s Coffee Cake is a Family run and operated business, and we are NOT licensed for resale. All cakes must be purchased directly from our staff, at events, online, or through fundraisers (with flyer sales)! Cakes cannot be resold as whole cakes or as slices.